Category: Customer Experience

3 Opportunities to Differentiate Your Business

I always ask business owners to tell me what they think separates them from their competition and that’s a tough one.  Because usually what they tell me are the same things I can go and read about on their competitor websites.  Finding a point of differentiation can be challenging, but a little brainstorming can go…

3 Things We Can Learn From the Chief Underpants Officer

“The brand is the amusement park, the product is the souvenir.” Nick Graham, CEO of Fresh Happy People and Founder/ Chief Underpants Officer of Joe Boxer I love these words from Nick Graham, founder of Fresh Happy People and Founder/Chief Underpants Officer of Joe Boxer.  This is the thinking of someone who understands the importance…